☮︎ Cancellation Policy ࿊
GLOW reserves space in their schedule for all guest, new and current, for up to 2 months to ensure you have your desired spot for your treatment. As a small business, a cancellation policy supports the costs of the business to ensure it can maintain operations when last minute changes arise.
Our policy is as follows:
Any appointments that need to be cancelled must be done no later than 24 hours before the time of your appointment. Past this time frame, you will be charged 50% of your cancelled appointment cost. This amount cannot be applied to future appointments or refunded under ANY circumstances. In the event that you no call/no show for your appointment, you will be charged 100% of your appointment cost and the amount cannot be refunded or applied to future services under ANY circumstances. All policy fee's must be paid to resume any future appointments. GLOW reserves the right to decline any person(s) from booking future appointments if any issue(s) persist. We kindly ask that ALL appointments be confirmed no later than 24 hours prior to your appointment time. In the event that an appointment is not confirmed past 24 hours, GLOW reserves the right to cancel the appointment booked.
Card on file requirement:
All appointments at GLOW require a valid card on file to secure your scheduled timeslot. This card will not be charged unless it is client’s preferred method of payment at time of checkout or in the event of a last minute cancellation or no call no show.
Declined payment:
In the event that the card on file declines after a last minute cancellation or no call no show, guest will receive an invoice via email for our time reserved for the appointment scheduled. Guest who owe will be unable to book a service at GLOW until invoice is paid in full.
Appointment abuse:
GLOW reserves the right to deny service to clients who repeatedly fail to show up for appointments, cancel last minute, or abuse our scheduling system. We value the time and commitment of both our estheticians and clients and seek to create a positive experience for everyone.
Cancellation procedure:
At the time of booking, clients will receive a confirmation email. Changes to appointments can be made up until 24 hours prior to the start time of the appointment. To cancel or make changes to your appointment, please log into your Vagaro account or contact your service provider directly through text or voicemail. We kindly request that clients refrain from making cancellations via email or social media.
Late arrival policy:
Clients arriving more than 15 minutes late to their appointments may be asked to reschedule and counted as a last minute cancellation. We value both the guest and our time and experience and promptness helps us maintain our schedule.
Refund policy:
We do not accept returns, offer exchanges, or provide refunds on any treatments received or product that has been opened/used. We can provide an exchange or store credit for products that are brought back unopened/not used within 7 days of the purchase date. All package purchases and gift certificates are final sale.