cancelation policy:
Your treatments are reserved especially for you at GLOW SKIN LASH BROW. I value your business and ask that you respect the scheduling policies. Should you need to cancel or reschedule, please notify me at least 24 hours in advance. Please leave enough time to get to your appointment, anticipating traffic and parking.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Guest who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late, we reserve the right to cut your service and you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, we will need to reschedule your treatment and you will be charged in full. When you miss an appointment, I not only lose your business, but also the potential business of other guest who could have scheduled an appointment for the same time. All no show/same day cancellations will be subject to our cancellation fee amounting to 100% of your scheduled service.
When you schedule your appointment at GLOW SKIN LASH BROW, you are agreeing to these policies. All appointments scheduled require a credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking. You will receive both a text and email when your appointment is booked. There will be an automated email appointment confirmation reminder that will go out 48 hours before your scheduled appointment as well as an automated text reminder that will go out 24 hours before your appointment. Please confirm your appointment by clicking “confirm” in the body of the email or text. Email and text reminders are automated, it is indicated that neither can be replied to, therefore attempting to reply to either is not an acceptable form of cancelling. This is also indicated twice in the body of the email appointment reminder. Should you need to cancel or reschedule before the cancellation period- please cancel through Vagaro, call or text. Those are the only acceptable forms of communication for cancelling/rescheduling. You will not be charged unless there is a cancellation or no show within 24 hours of your scheduled service. Upon checkout, guests may choose their method of payment.
It is the guests responsibility to read GLOW SKIN LASH BROW policies, pre care, aftercare, contraindications and disclaimers. It is the clients responsibility to read all appointment reminders.
Please note: For your security, we do not store your full credit card information. Rather, our payment processor provides us with a secure, unique token that is encrypted and cannot be used by anyone else to charge your account.
return policy:
It is my pleasure to help find the right products for you. If for any reason you are unhappy with your product purchase, I offer an EXCHANGE ONLY policy within 7 days of purchase (for any unopened products) and will help you find something more suitable to your needs. Please request any samples if you wish to try any products before purchasing.
ALL SALES ARE FINAL ON ANY OPEN PRODUCTS AND TREATMENTS RECEIVED.
ALL SALES ARE FINAL ON ANY GIFT CERTIFICATE OR PACKAGE PURCHASED.
inclement weather policy:
If weather makes it unsafe for you to travel, I ask that you call or text to reschedule your appointment with as much notice as possible. If GLOW SKIN LASH BROW closes due to weather conditions and you have an appointment scheduled, you will receive a call or text when the decision is made to close. There is no cancellation fee when an appointment must be rescheduled due to unsafe road conditions. I want everyone to remain as safe as possible throughout bad weather.
children at the spa:
While I love kids, I ask that you find other arrangements for them during your spa time. I want you to get the most out of your session and I want to be respectful of other guest' receiving other spa treatments with other providers. If you choose to bring your children and they are disruptive, you will be asked to leave and will be responsible for the full cost of the service.
When you schedule your appointment, you are agreeing to these policies. Thank you for viewing and supporting my policies criteria.